The Archives of Internal Medicine recently published a study that surprised many physicians who thought they were communicating effectively with patients. A group of Yale researchers study results are very concerning.
Several findings revealed a very significant communication disconnect between patients and physicians. The gap is alarming. Here are two examples:
Physician Name — Study found that:
Patient Survey: More than 80% of patients did not know the physician taking care of them.
Physician Survey: The majority of doctors thought the patients knew their name.
Admission Diagnosis — Study found that:
Patient Survey: About 50% of patients did not know their admission diagnosis.
Physician Survey: The vast majority of doctors thought the patients had understood their diagnosis.
These results indicate significant works need to be done to narrow the gap between what healthcare professionals say and what patients understand. This comes through education.
Edward Leigh, MA, is the Founder and Director of the Center for Healthcare Communication. The Center focuses on increasing patient satisfaction and decreasing the risk of medical errors. We offer high-impact training, consulting and one-on-one coaching. Contact us today!
http://www.CommunicatingWithPatients.com or 1-800-677-3256